POSITION DESCRIPTION:
Gracenote is seeking a full-time Applications Engineer to support its product offerings and business development initiatives in Japan. As part of a strong team in the Gracenote KK office in Shibuya, the Applications Engineer must thoroughly understand Gracenote products and services in support of sales activities to its customers, that include nearly all the major Japanese consumer electronics and automotive companies including Sony, Matsushita, Pioneer, Sanyo, Yamaha, Toyota, Honda, and many others.
The Applications Engineer will have deep technical depth, good communication skills, excellent attention to detail and follow-up, plus a desire to work in the exciting field of digital music technology.
RESPONSIBILITIES
- Provide pre-sales support to answer detailed technical questions regarding Gracenote products, services, and capabilities.
- Provide post-sales support in working with customers, offering local contact and communication with Gracenote Project Management and Engineering teams in the USA regarding product deliveries, schedules and issues.
- Assist account executives in assessing customer needs and specifications, making statements of work detailing requirements for standard products and custom engineering projects.
- Track development schedules and project deliveries to customers. Effectively and simultaneously manage multiple customer questions, and communicate information regarding schedules, and deliverables to customers.
- Identify customer issues and seek solutions through work with Gracenote engineering teams and development partners.
- Oversee the in-Japan validation of customer products to ensure correct operation with Gracenote products and data, and contractual Gracenote branding and documentation requirements.
QUALIFICATIONS
- B.S. Computer Science, B.S. Electrical Engineering, or equivalent with a minimum of 5+ years of experience developing and/or supporting technical projects in the consumer electronics, digital networking, or software industry.
- Must be, or become, an expert in communicating effectively and authoritatively in the areas of software applications and consumer electronics products that enable the delivery/consumption of digital music and media. Strong relevant experience is a plus.
- Strong knowledge of the technologies that enable audio/video encoding and playback systems required. Ability to develop sample applications and demonstration programs in C/C++, and/or Java is a plus.
- Posses a passion for, and understanding of, the up-to-the-minute trends that are driving the digital media consumer experience.
- Significant experience in developing and/or supporting digital media products, including embedded systems or similar low-level exposure to microprocessors, operating systems, and digital media products.
- Excellent Japanese and English verbal, written and presentation skills.
- Must be enthusiastic about selling Gracenote products and services in addition to a personal passion for music and the industry.
This opening is in the Gracenote KK office in Tokyo located in Shibuya. To apply for this position online, please use this form.